New Academy signups who haven’t booked their first call yet.
Reminder 1 unlocks 3 days after purchase.
Reminder 2 unlocks 7 days after you click Mark Sent on Reminder 1.
Click Draft → review the Gmail draft → send manually → click Mark Sent here.
Name
Email
Membership
Mem Status
Billing
Days Waiting
Reminder 1
Reminder 2
Action
Churn Reduction — Check-ins Due 0
Athletes within 30 days of their next 12-month Academy anniversary who haven’t had a check-in call in the last 90 days. Athletes appear here automatically 30 days before their anniversary date.
Reminder 1 is available the moment they enter this list (~30 days before anniversary).
Reminder 2 unlocks 7 days after you click Mark Sent on Reminder 1.
Annuals with a rebill in 30 days or less sit at the top — highest-leverage retention plays.
Name
Email
Membership
Mem Status
Anniversary
Next Rebill
Days Until
Reminder 1
Reminder 2
Action
Creates Gmail drafts in support@wodprep.com for every Mon-Sun call that doesn't already have a draft.
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Duplicate Bookings 0
Athletes with more than one active booking. Rules: one onboarding call ever; one check-in per 365 days. Historical cancels and no-shows don’t count. Cancel the redundant call. Duplicate rows for the same athlete sit together.
Name
Email
Call Date
Type
Coach
Membership
Mem Status
Call Status
Reason
Action
Cancelled Members with Active Calls 0
These athletes cancelled their membership but still have a future call booked. Reach out before cancelling — if they’re still inside their paid window, the call is a reactivation opportunity. Sorted soonest call first.
Name
Email
Call Date
Type
Coach
Membership
Mem Status
Most Recent Rebill
Access Ends
Action
No-Shows 0
These athletes were no-shows and haven’t rebooked. Reach out to get them back on the calendar. Athletes who later completed or have a scheduled call of the same type are auto-filtered out. Access Ends shows when a cancelled member loses platform access - still-paid athletes are reactivation plays.
Name
Email
Call Date
Type
Coach
Membership
Mem Status
Access Ends
Action
Cancelled Calls — Active Members 0
These athletes cancelled their call but still have an active membership. Reach out to reschedule so they don't fall through the cracks. Limited to the last 30 days.
Name
Email
Call Date
Type
Coach
Membership
Mem Status
Action
-
Athlete
Email
Date
Type
Coach
Membership
Mem Status
Call Status
Upgrades
Offer
Duration
Actions
-Data starts - *
Athlete
Date
Type
Membership
Mem Status
Call Status
Duration
Actions
Coach Summary
Coach
Onboarding
Check-in
Completed
Calls Cancelled
No-Shows
1-on-1 Upgrades
Mem Upgrades
Member Cancels
Total
Avg Duration
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Everything Savannah has marked Done. Click Un-archive to put a row back into its original section.
