Creates Gmail drafts in support@wodprep.com for every Mon-Sun call that doesn't already have a draft.
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Needs Onboarding Call 0
New Academy members who haven’t booked their first call. A row leaves this list when:
(1) the athlete books any call (auto-removed),
(2) you click Done to dismiss them, or
(3) they cancel their Academy membership.
You don’t need to click Done after sending reminders - leave the row here until they book or you decide to give up.
Reminder 1 unlocks 3 days after purchase.
Reminder 2 unlocks 7 days after you click Mark Sent on Reminder 1.
Click Draft → review the Gmail draft → send manually → click Mark Sent here.
Name
Email
Membership
Mem Status
Billing
Days Waiting
Reminder 1
Reminder 2
Action
Churn Reduction — Check-ins Due 0
Active members within 30 days of their anniversary who haven’t done a check-in call in the past 90 days. A row leaves this list when:
(1) the athlete books a check-in call (auto-removed),
(2) the anniversary date passes (rolls out of the 30-day window automatically), or
(3) you click Done to dismiss them.
You don’t need to click Done after sending reminders - leave the row here until they book or you decide to give up.
Reminder 1 is available the moment they enter this list (~30 days before anniversary).
Reminder 2 unlocks 7 days after you click Mark Sent on Reminder 1.
Annuals with a rebill in 30 days or less sit at the top - highest-leverage retention plays.
Name
Email
Membership
Mem Status
LTV
Anniversary
Next Rebill
Days Until
Reminder 1
Reminder 2
Action
Duplicate Bookings 0
Athletes with more than one active booking. Rules: one onboarding call ever; one check-in per 365 days. Historical cancels and no-shows don’t count. Cancel the redundant call. Duplicate rows for the same athlete sit together.
Name
Email
Call Date
Type
Coach
Membership
Mem Status
Call Status
Reason
Action
No-Shows 0
Athletes who didn’t show up for their scheduled WODprep call. A row leaves this list when: (1) the athlete books a replacement call (auto-removed), (2) you click Done to dismiss them, or (3) the call falls outside the date range above. You don’t need to click Done after sending reminders - leave the row here until they rebook or you decide to give up. Access Ends shows when a cancelled member loses platform access - still-paid athletes are reactivation plays.
Name
Email
Call Date
Type
Coach
Membership
Mem Status
LTV
Access Ends
Reminder 1
Reminder 2
Action
Cancelled Calls — Active Members 0
Athletes who cancelled their WODprep call but still have an active Academy membership. A row leaves this list when: (1) the athlete books a replacement call (auto-removed), (2) you click Done to dismiss them, or (3) the cancellation is more than 30 days old. You don’t need to click Done after sending reminders - leave the row here until they rebook or you decide to give up.
Name
Email
Call Date
Type
Coach
Membership
Mem Status
LTV
Reminder 1
Reminder 2
Action
Cancelled Members with Active Calls 0
These athletes cancelled their membership but still have a future call booked. Reach out before cancelling — if they’re still inside their paid window, the call is a reactivation opportunity. Sorted soonest call first.
Name
Email
Call Date
Type
Coach
Membership
Mem Status
LTV
Most Recent Rebill
Access Ends
Action
Re-Activation Opportunities 0
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Cancelled members whose paid access ends within the next 30 days OR ended in the last 21 days. Pitch a discount + complimentary check-in call to bring them back. A row leaves this list when:
(1) you click Done to dismiss them,
(2) the athlete reactivates (sync flips status back to active automatically),
(3) the access-ends date moves outside the window (more than 21 days past expiry), or
(4) they already received Reminder 2 in the future window (the lapsed sequence is suppressed for athletes who got the full pre-expiry sequence).
Lifetime members are excluded.
Name
Email
Original Tier
Was Paying
Member Since
LTV
Cancelled
Access Ends
Days Until
Pre R1
Pre R2
Post R1
Post R2
Action
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Athlete
Email
Date
Type
Coach
Membership
Mem Status
Call Status
Upgrades
Offer
Duration
Actions
-Data starts - *
Athlete
Date
Type
Membership
Mem Status
Call Status
Duration
Actions
Coach Summary
Coach
Onboarding
Check-in
Completed
Calls Cancelled
No-Shows
1-on-1 Upgrades
Mem Upgrades
Member Cancels
Total
Avg Duration
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Every paying Academy member, ever. Pulled from the academy_members table (the single source of truth, rebuilt daily from ThriveCart). Use this to confirm an athlete's status, tier, anniversary, or paid-access window when troubleshooting why they appear (or don’t appear) on other tabs. Active 1-on-1 customers get a purple badge.
Name
Email
Tier
Status
Was Paying
Member Since
First Purchase
Anniversary
Next Rebill
Access Ends
LTV
ThriveCart
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Everything Savannah has marked Done. Click Un-archive to put a row back into its original section.
